To order a product just
click ’Add to Cart’ button, located uner the product’s
picture.
Once you have chosen the item you wish to purchase click
on ’Continue Shopping’ to purchase more items, or if you
made a mistake or wish to remove an item click on
’Remove’ and then ’Update’ to delete the item from your
shopping cart.
Once you have completed selecting your items click
’Checkout’ to make your purchase.
This will then commence the check out and payment
process. Just log in or create a new account and follow
the prompts which will collect information such as the
shipping and payment details. Once you have created an
account you can log in using your email address and
password and check on your order. Once your order has
been processed you will receive an automated email
confirming your purchase. Shipping costs are
automatically calculated during the check out process.
- How can I pay for my order and how secure is it?
You can pay for your order using VISA,
MasterCard, AMEX credit cards and Direct bank deposit
(Account Name: Jamlike Enterprises Pty Ltd
Branch Number(BSB): 083 136 Account Number: 754755768
Swift Code: NATAAU33035 Bank and Address: NAB (National Australia Bank Limited)- Bentleigh, 383 Centre
Rd, Victoria 3204, Australia. Please put in the your
name or e-mail into the payment details area)
At the moment we accept payments by
credit card from these countries only: Australia,
Austria, Belgium, Canada, Denmark, France, Germany,
Greece, Hong Kong, Iceland, Ireland, Israel, Italy,
Japan, Korea (South), Luxembourg, Netherlands, New
Zealand, Norway, Poland, Portugal, Singapore, Spain,
Sweden, Switzerland, Taiwan, United Kingdom, United
States of America.
If you live in a country not listed
above, you can pay for your order via Direct bank
deposit.
Our e-commerce system uses Secure
Sockets Layer technology SSL to ensure your shopping
experience is safe, sound and secure at all times. SSL
locks all information passed from you to Ugg Zone
in an encrypted envelope. This makes it almost
impossible to be intercepted by an unauthorized party,
as long as your browser and local network support the
use of encrypted data transmissions. SSL is the system
that is used by all reputable e-commerce sites. In the
event of unauthorized use of your credit card, you must
notify your credit card provider in accordance with its
reporting rules and procedures.
Please take a look at the
information in our "Sheepskin Ugg Boots
Care"
page.
- Are
they waterproof when I receive them?
Our genuine sheepskin footwear is
resilient to the basic elements but if they do get very
wet you need to let them dry in a shaded area away from
the sun and rain. The outside of the sheepskin boot is a
soft leather and is not waterproofed when you receive
them, so they won’t withstand the harsh elements of
heavy rain and snow for very long. Buying a
waterproofing spray can help protect the boots from rain
and snow. Please see your local store and ask for a soft
leather waterproof spray.
- What size do
I put on the order?
For information regarding sizing,
please refer to our Sizing
- Do you have any outlets to look at your products?
Ugg Store is currently a pure on-line store, which means that we don’t have a shop front.
Our internet store is a great
place to buy on line and be assured you will receive a
fantastic range and great quality. Please have a look at
some of our customer’s
feedback.
- Do you sell the UGG Australia™ sheepskin boots
We get this
question regularly and the answer is NO! We proudly sell a brand of sheepskin footwear called "Jumbo Ugg"
manufactured here in Australia and we are not affiliated to the US company that own
the UGG Australia brand - called Deckers. The word
Ug,Ugh,Ugg has been associated with a style (not
brand)of footwear for many years in Australia so you
will find many people advertising ug,ugg or ugh boots.
The word ugg is found in the Macquarie Dictionary. Most
of the UGG Australia™ production occurs in China and
not in Australia.
Do not be fooled! If you want genuine sheepskin,
ugg/ugh/ug boots buy the ones made here in
Australia!!!!!!!! To learn more visit
http://www.saveouraussieicon.com
- Do all of your boots have a label at the back and what
does it say?
All of our ugg boots have a label on the back of the
heel. The label says "JUMBO
UGG BOOTS"
- Will my ugg boots be too warm for the summer?
The answer to that is a resounding "No. "
Ugg boots are made from the finest wool that has many wonderful properties - letting your feet breath is one of the major ones. And during summer, this means your feet are kept cool. Warm in winter and cool in summer.
Ugg boots are a very versatile piece of footwear. Here in Australia they’ll be worn with bikinis! Others wear their uggs with mini skirts, jeans or long skirts. They really are a boot for every occassion.
Take a look around your local shopping centre and you’ll notice the huge range of ways people wear their most comfortable shoe (or boot).
- What is the difference between the EVA sole and the
Outdoor Rubber Sole?
EVA (Ethylene Vinyl Acetate) soles are the lightest of all the hard soles.
They are firmly attached to the uppers with a heat activated glue via a card
runner.
We tend to use the EVA sole for slippers and boots designed for mainly indoor
and light outdoor use. It is hard wearing and the front tapers to improve
flexibility.
This type of sole is very commonly used for sheepskin footwear.
We use this type of sole on our
Classic Range of ugg boots
For reliability of supply our manufacturer sources their EVA soles from two
suppliers. The tread pattern varies between them. They either have a basket
weave pattern or are ridged. Stock will consist of either but they both offer
the same qualities.
We
have chosen molded Rubber Lug outsole for our OUTDOOR range of
sheepskin boots
as they are flexible, strong and hard wearing.
They feature sidewall stitch construction for maximum durability. Toe and
heel are reinforced by double stitched cowhide bumpers for abrasion resistance.
Each color of boot has a matching sole. Sand color’s sole shown.
The main currency on this site is the
Australian Dollar (AUD).
- Are
there any additional duties or taxes?
Orders may be subject to import
duties, taxes and custom processing fees in your
country. If you are unsure if your parcel will be
subject to such fees you should contact your local
customs or postal authority. Any such fees are solely
the responsibility of the consignee.
For example UK customers: All sheepskin boots have a
duty of 4% (UK Tariff code 6405 9090 00), Kids boots are
duty free. Please allow a total 21.5% for duties & VAT
(4% duty plus 17.5% VAT). This is usually calculated on
the actual total including freight and will be due on
delivery.
Shipping costs are calculated based on
the total weight of the products ordered, the shipping
method selected and the delivery location.
To cancel an order, please
Contact immediately. Cancelled orders
that haven’t been processed will be fully refunded,
cancelled orders that have been processed will be
refunded with a deduction of a re-stocking fee (charged
in Australian Dollars), which is a 10% of item(s)
original purchase price. Unfortunately, we are unable to
accept cancellations for products that have already been
shipped and our Return Policy will apply in that case.
- How long do you anticipate the order will take to be
filled?
Orders are processed within 7 business
days.
- How long do you anticipate the order will take to be
shipped to the address of the customer?
Local Shipments within Australia are
typically 3-7 days.
International deliveries are
typically 8-18 days.
Due to international customs it can
take up to 20+ working days.
Please note: During our
peak periods (October - February) please allow for
delays of as much as 30 business days.
All delivery times/dates provided are
estimates only and are at the discretion of the postal
system providers.
Shipping costs are calculated based
on the total weight of the products ordered, the
shipping method selected and the delivery location.
- Details of courier used? Or method of shipment?
All Australian deliveries are with
Australia Post, International deliveries are with
Australia Post Airmail
- When
will the credit card be charged?
Your credit card is normally billed at
the time or prior the shipment of your order. If the
credit card transaction is not processed or rejected you
will be notified via email.
- What name will appear as the Merchant’s name on the
cardholder’s statement?
Your credit card statement will show:
"JU UGG BOOTS"
- Does the customer need to be home to sign for the
delivery of the goods?
We advise that either you or someone
you can sign for you be available for delivery. However
you can leave instructions for the delivery eg. "please
leave behind the gate".
- Can the customer ’fast track’ the delivery of goods to
coincide with a special day?
• If so, are
there any additional costs involved with this?
Please email our sales office
info@uggzone.com.au
to make any special arrangements.
- Who or how can the customer track the order?
We will email you with an Australia Post delivery
number to assist in tracking your items.
