What is a 105% Price Match Guarantee?	Top

Our price structure follows suggested retail, and we want to give you the most for your money. If you find a lower price anywhere else after ordering with us let us know and we’ll give you 105% of the price difference! Alternatively, if you find a lower price anywhere else before ordering with our website, there is a Price Match Button with every product. The item has to be in stock in the same style, size, brand and color that was purchased from uggzone.com.au Also, the product must have been in stock at the same time the purchase was made from us.
The company where you find the lower price cannot be an auction site. The product you find cannot be second hand. If there are any shipping fees, promotions, or any other fees and taxes being added to the price of the product you have found at a lower price they will be included when calculating the price difference. This offer is valid for 10 days after you make your purchase.

How can I pay for my order and how secure is it?	Top

You can pay for your order using VISA, MasterCard, AMEX credit cards and Direct bank deposit (Account Name: Jamlike Enterprises Pty Ltd
Branch Number(BSB): 083 136 Account Number: 754755768  Swift Code: NATAAU33035 Bank and Address: NAB (National Australia Bank Limited)- Bentleigh, 383 Centre
Rd, Victoria 3204, Australia. Please put in the your name or e-mail into the payment details area)

At the moment we accept payments by credit card from these countries only: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Greece, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Korea (South), Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States of America.

If you live in a country not listed above, you can pay for your order via Direct bank deposit.

Our e-commerce system uses Secure Sockets Layer technology SSL to ensure your shopping experience is safe, sound and secure at all times. SSL locks all information passed from you to Ugg Zone in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorized party, as long as your browser and local network support the use of encrypted data transmissions. SSL is the system that is used by all reputable e-commerce sites. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
 

How do I wash and take care of my sheepskin footwear?	Top

Please take a look at the information in our "Sheepskin Ugg Boots Care" page.

Are they waterproof when I receive them?	Top

Our genuine sheepskin footwear is resilient to the basic elements but if they do get very wet you need to let them dry in a shaded area away from the sun and rain. The outside of the sheepskin boot is a soft leather and is not waterproofed when you receive them, so they won’t withstand the harsh elements of heavy rain and snow for very long. Buying a waterproofing spray can help protect the boots from rain and snow. Please see your local store and ask for a soft leather waterproof spray.

What size do I put on the order?	Top

For information regarding sizing, please refer to our  Sizing

Do you have any outlets to look at your products?	Top

Ugg Store is currently a pure on-line store, which means that we don’t have a shop front.
Our internet store is a great place to buy on line and be assured you will receive a fantastic range and great quality. Please have a look at some of our customer’s feedback.

Do you sell the UGG Australia™ sheepskin boots?	Top

We get this question regularly and the answer is NO! We proudly sell a brand of sheepskin footwear called "Jumbo Ugg" manufactured here in Australia and we are not affiliated to the US company that own the  UGG Australia brand - called Deckers. The word Ug,Ugh,Ugg has been associated with a style (not brand)of footwear for many years in Australia so you will find many people advertising ug,ugg or ugh boots. The word ugg is found in the Macquarie Dictionary. Most of the UGG Australia™ production occurs in China and not in Australia.

Do not be fooled! If you want genuine sheepskin, ugg/ugh/ug boots buy the ones made here in Australia!!!!!!!! To learn more visit http://www.saveouraussieicon.com

Do all of your boots have a label at the back and what does it say?	Top

All of our ugg boots have a label on the back of the heel. The label says  "JUMBO UGG BOOTS"  

Will my ugg boots be too warm for the summer?	Top

The answer to that is a resounding  "No. "
Ugg boots are made from the finest wool that has many wonderful properties - letting your feet breath is one of the major ones. And during summer, this means your feet are kept cool. Warm in winter and cool in summer.
Ugg boots are a very versatile piece of footwear. Here in Australia they’ll be worn with bikinis! Others wear their uggs with mini skirts, jeans or long skirts. They really are a boot for every occassion.
Take a look around your local shopping centre and you’ll notice the huge range of ways people wear their most comfortable shoe (or boot).

What is the difference between the EVA sole and the Outdoor Rubber Sole?	Top

EVA (Ethylene Vinyl Acetate) soles are the lightest of all the hard soles.
 
They are firmly attached to the uppers with a heat activated glue via a card runner.
 
We tend to use the EVA sole for slippers and boots designed for mainly indoor and light outdoor use. It is hard wearing and the front tapers to improve flexibility.
 
This type of sole is very commonly used for sheepskin footwear.
 
We use this type of sole on our Classic Range of  ugg boots For reliability of supply our manufacturer sources their EVA soles from two suppliers. The tread pattern varies between them. They either have a basket weave pattern or are ridged. Stock will consist of either but they both offer the same qualities.
 

We have chosen molded Rubber Lug outsole for our OUTDOOR range of sheepskin boots as they are flexible, strong and hard wearing.

They feature sidewall stitch construction for maximum durability. Toe and heel are reinforced by double stitched cowhide bumpers for abrasion resistance.

Each color of boot has a matching sole. Sand color’s sole shown.
 

What is the Currencies on this website?	Top

The main currency on this site is the Australian Dollar (AUD).

Are there any additional duties or taxes?	Top

Orders may be subject to import duties, taxes and custom processing fees in your country. If you are unsure if your parcel will be subject to such fees you should contact your local customs or postal authority. Any such fees are solely the responsibility of the consignee.

For example UK customers: All sheepskin boots have a duty of 4% (UK Tariff code 6405 9090 00), Kids boots are duty free. Please allow a total 21.5% for duties & VAT (4% duty plus 17.5% VAT). This is usually calculated on the actual total including freight and will be due on delivery.

Shipping costs are calculated based on the total weight of the products ordered, the shipping method selected and the delivery location.

What if I wish to cancel my order?	Top

To cancel an order, please Contact immediately. Cancelled orders that haven’t been processed will be fully refunded, cancelled orders that have been processed will be refunded with a deduction of a re-stocking fee (charged in Australian Dollars), which is a 10% of item(s) original purchase price. Unfortunately, we are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in that case.

How long do you anticipate the order will take to be filled?	Top

Orders are processed within 7 business days.

How long do you anticipate the order will take to be shipped to the address of the customer?	Top

Local Shipments within Australia are typically 3-7 days.

 International deliveries are typically 8-18 days.

 Due to international customs it can take up to 20+ working days.

     Please note: During our peak periods (October - February) please allow for delays of as much as 30 business days.

 All delivery times/dates provided are estimates only and are at the discretion of the postal system  providers.

 Shipping costs are calculated based on the total weight of the products ordered, the shipping method selected and the delivery location.

Details of courier used? Or method of shipment?	Top

 All Australian deliveries are with Australia Post, International deliveries are with Australia Post  Airmail

When will the credit card be charged?	Top

Your credit card is normally billed at the time or prior the shipment of your order.  If the credit card transaction is not processed or rejected you will be notified via email. 

What name will appear as the Merchant’s name on the cardholder’s statement?	Top

 Your credit card statement will show: "JU UGG BOOTS"

Does the customer need to be home to sign for the delivery of the goods?	Top

 We advise that either you or someone you can sign for you be available for delivery. However you can leave instructions for the delivery eg. "please leave behind the gate".

Can the customer ’fast track’ the delivery of goods to coincide with a special day?	Top

•  If so, are there any additional costs involved with this?

  Please email our sales office info@uggzone.com.au to make any special arrangements.

 We will email you with an Australia Post delivery number to assist in tracking your items.